Privacy Policy

Note for review: this is a standard privacy policy template drafted for a UAE-based trading website. It should be reviewed by a qualified legal advisor for compliance with UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law) and any other applicable regulations before publishing.

1. Introduction

DHILLOU GENERAL TRADING FZE LLC ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us through this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We collect information that you voluntarily provide when you:

• Submit an inquiry through our contact form, including your name, company name, email address, phone number, and message content.
• Contact us by email, phone, or WhatsApp.
• Interact with our website in ways that generate standard technical data, such as IP address, browser type, and pages visited, typically collected through server logs or analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotations or requested information;
• Communicate with you about products, services, or trade opportunities you have requested;
• Improve our website and the services we offer;
• Meet legal, regulatory, or contractual obligations.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic functionality and, where enabled, to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

5. Sharing of Information

We may share information with trusted third parties who support our operations — such as logistics partners, customs brokers, or IT service providers — solely to the extent necessary to deliver the services you have requested. We do not share your information for third-party marketing purposes without your consent.

6. Data Security

We take reasonable technical and organizational measures to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our website is intended for business use and is not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at info@dhillougeneraltraing.com or +971 55 740 3490.